Written support for Zero Drag.

We can help with:

• account access
• login or magic-link issues
• email confirmation issues
• paid access problems
• Level 2 or paid continuation access
• billing and paid access questions
• cancellations where they apply
• refund requests
• duplicate charges
• invoice questions
• audio playback issues
• progress not saving
• replaying completed sessions
• privacy or data requests
• account deletion requests
• technical problems
• general questions about using Zero Drag

Zero Drag support cannot provide:

• psychotherapy
• counselling
• medical advice
• psychiatric advice
• diagnosis
• crisis response
• emotional coaching
• personal interpretation of your session material
• advice on whether to stop medication or therapy
• individual judgement about trauma, abuse, symptoms, or mental health conditions

If you need personal clinical guidance, contact an appropriately qualified professional.

If a session feels too intense, stop and use the Help and Safety guidance.

Help and Safety: https://zerodrag.world/safety

You do not need to complete a session if it feels wrong for your current state.

Pause, orient to the room, slow your breathing, and return to something physically stabilising.

Billing is managed securely through Stripe.

Where available, you can use the billing portal to:

• update payment methods
• view invoices
• update billing details
• manage cancellation options where they apply
• manage paid access details

If you cannot access the billing portal or believe there has been a billing error, email: support@zerodrag.world

Use the subject line: Billing support

To request a refund, email: support@zerodrag.world

Use the subject line: Refund request

Please include:

• the email address used for your Zero Drag account
• the date of purchase
• the issue you are experiencing
• whether you are requesting a refund, cancellation, or access correction

Duplicate charges and clear billing errors will be reviewed.

If you paid for access but a level remains locked, email: support@zerodrag.world

Use the subject line: Paid access issue

Please include:

• the email address used for your Zero Drag account
• approximate purchase time
• the level you expected to access
• any error message shown

Paid access issues are treated as high priority.

For audio or technical issues, email: support@zerodrag.world

Use the subject line: Technical support

Please include:

• device type
• browser
• operating system
• page or session where the issue occurred
• what happened
• whether refreshing the page changed anything

For privacy, account deletion, data access, correction, or data deletion requests, email: support@zerodrag.world

Use the subject line: Privacy request

We may need to verify your identity before processing the request.

Zero Drag provides written support only.

We aim to respond as follows:

• paid access problems: within 1 business day
• billing, cancellation, refund, and account issues: within 2 business days
• technical and general support: within 3 business days
• privacy requests: handled in accordance with applicable data protection law

These timeframes are targets, not guarantees.

Zero Drag does not provide telephone support.

The phone number shown by payment processors, banks, or legal records is not a customer support line.

Use written support so that account, billing, access, technical, and privacy issues can be handled accurately and securely.

Help and Safety: https://zerodrag.world/safety

Privacy Policy: https://zerodrag.world/privacy

Terms of Service: https://zerodrag.world/terms

Support email: support@zerodrag.world